Shopping

How do I place an order?

To place an order, you can visit our website and browse our catalog of products. Once you’ve found the items you need, simply add them to your cart and proceed to the checkout page. Alternatively, you can call our customer service team at

to place an order over the phone. Our team will be happy to assist you.

What are your shipping options and delivery times?

We offer standard and expedited shipping options. Standard shipping typically takes [7] business days for domestic orders, while expedited shipping ensures faster delivery within [3] business days. Shipping costs will be calculated at checkout based on the weight and dimensions of your order.

Payment

What Payment Methods Are Accepted?

We accept various payment methods, including major credit and debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. Please note that we do not accept cash on delivery (COD) payments. All transactions are securely processed to ensure your financial information is protected.

Orders & Returns

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or through the designated courier’s tracking system.

How Can I Cancel Or Change My Order?

We understand that circumstances may change. If you need to make changes to your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that order modifications may not always be possible depending on the status of the order.

Do I need an account before placing an order?

Yes, please register for an account before placing your order.

What should I do if I receive a wrong or defective item?

We apologize for any inconvenience. If you receive a wrong or defective item, please contact our customer service team within [3] days of receiving your order. Provide us with details and photos of the issue, and we will assist you in resolving the matter promptly through a replacement, refund, or exchange.

What is the return policy?

Our return policy allows for returns within [3] days of receiving your order. The returned item must be unused, in its original packaging, and in the same condition as when you received it. Please refer to our Returns & Exchanges page for detailed instructions and to initiate a return.

Are there any items that cannot be returned?

For safety and regulatory reasons, certain items may be non-returnable, such as opened electrical components or customized products. Please review our return policy and contact our customer service team if you have any specific questions about the return eligibility of a particular item.

How long does it take to process a refund?

Once we receive the returned item and it is confirmed to meet the return criteria, we will initiate the refund process. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution. Generally, refunds are processed within [7] business days.

Will I be refunded for the original shipping cost?

In most cases, the original shipping cost is non-refundable unless the return is due to an error on our part, such as sending the wrong item. Please refer to our return policy for specific details on refund eligibility.